How can I find support? We understand that even the most self-sufficient learners will need help sometimes, so we’ve provided a variety of options for support! The best resource depends on the kind of help you’re looking for. Help With Course Content If you have questions about any of the material in the course -- including labs, quizzes, projects, or tools -- the Knowledge Hub is the best place to post your question. Our Technical Mentors would be happy to guide you with any code-related issues or technical assistance required in reference to your course content. Knowledge Knowledge is a Q&A platform where you can post questions related to your program’s content and projects. Your questions can be answered by either your fellow learners or one of our technical mentors. You can also reply to other people's questions there if you know the answer! If you have a content-specific or project-related question, you can search Knowledge to see if a previous learner has asked something similar before! The results can be filtered by Nanodegree program and project. Help With Udacity Account or Platform If there is an issue with your account or if the classroom is behaving in unexpected ways, the Help Center and Student Support are your best options. Choose the “Account Help” option in the “Help” submenu to access the Help Center; if your concern isn’t addressed by one of the articles there, you can submit a ticket to Student Support or chat with a representative during operating hours. Enterprise Help Center The Enterprise Help Center contains dozens of articles addressing the most common questions learners may have about the Udacity classroom, account access, and our Nanodegree programs. We’re adding new articles frequently based on learner feedback, so it never hurts to check! If you have a specific question, you can click the blue “Support” bubble in the bottom right corner to be directed to articles that may address your concern. If you have additional questions, you can choose to contact Student Support by chat (if during operating hours) or by submitting a support ticket. Student Support Ticket If your issue isn’t addressed by the Help Center, you can submit a request directly to Student Support! The team will respond by email, typically within 24 hours during the week; tickets submitted during weekends and holidays may have a longer response time. One of our representatives will be happy to assist you as quickly and efficiently as they can!